Returns & Exchanges
FerriFirenze is dedicated to your complete satisfaction; if your handcrafted jewelry does not meet your expectations, we offer a seamless 14-day return and exchange period from the date of delivery. Please ensure that all items remain in their original, unworn condition with the security seal intact to qualify for a full refund.
Initiate Your Request
Contact our concierge team at [email protected] within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the jewelry in its original FerriFirenze presentation box and secure it within the shipping carton, ensuring all authenticity certificates and protective packaging are included.
Complimentary Pick-up
Affix the prepaid shipping label provided by our team to the exterior of the box and schedule a collection with our designated premium courier service.
Quality Inspection & Refund
Once our artisans in Florence verify the condition of the piece, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing